第一章 總則
第一條 為加強公司管理，維護公司良好形象，特制定本規(guī)范，明確要求，規(guī)范行為，創(chuàng)造良好的企業(yè)文化氛圍。
第二章 細(xì)則
第二條 服務(wù)規(guī)范：
1. 儀表：公司職員工應(yīng)儀表整潔、大方。
2. 微笑服務(wù)：在接待公司內(nèi)外人員的垂詢、要求等任何場合，應(yīng)注釋對方，微笑應(yīng)答，切不可冒犯對方。
3. 用語：在任何場合應(yīng)用語規(guī)范，語氣溫和，音量適中，嚴(yán)禁大聲喧嘩。
4. 現(xiàn)場接待：遇有客人進入工作場地應(yīng)禮貌勸阻，上班時間（包括午餐時間）辦公室內(nèi)應(yīng)保證有人接待。
5. 電話接聽：接聽電話應(yīng)及時，一般鈴響不應(yīng)超過三聲，如受話人不能接聽，離之最近的職員應(yīng)主動接聽，重要電話作好接聽記錄，嚴(yán)禁占用公司電話時間太長。
第三條 辦公秩序
1. 工作時間內(nèi)不應(yīng)無故離崗、串崗，不得閑聊、吃零食、大聲喧嘩，確保辦公環(huán)境的安靜有序。
2. 職員間的工作交流應(yīng)在規(guī)定的區(qū)域內(nèi)進行（大廳、會議室、接待室、總經(jīng)理
Chapter I General Provisions
The first is to strengthen corporate governance, maintaining a good image of the company is formulated norms, specifically in regulating behavior, and create good enterprise culture.
Chapter Rules
The second service specification:
1. Instrumentation: Instrumentation company staff should be neat, generous.
2. A smile: the company internal and external staff in the reception of information, requirements of any occasion, should note the other side, smiling response, must not offend each other.
3. Language: language specification in the application of any occasion, gentle tone, volume, moderate, non-shouting.
4. The reception: the event of a guest into the workplace should be politely discouraged, working hours (including lunch time), the office should ensure that it was received.
5. Phone calls: answer the phone in time, should not exceed three times the general ringing, as if people can not be answered from the last of the staff should take the initiative to answer, make important phone calls recorded, the company is strictly prohibited Zhanyong phone too long.
Third order office
1. Working hours should not leave their posts for no reason, string Kong, not chatting, eating snacks, loud noise, to ensure a quiet and orderly working environment.
2. Staff exchanges between the work should be carried out within a specified area (hall, conference room, reception room, General Manager
 

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